# Help

https://modelportal.ai/docs/help

Start here when something goes wrong:

- [FAQ](/docs/faq): the most common questions about setup, billing and routing.
- [Common errors](/docs/errors): every error code, the 422 exclusion reasons and the rate-limit tiers.
- [Status page](/docs/status-page): how to tell whether a model is up right now.
- [Privacy](/docs/privacy): what the platform and providers each see and keep.

Still stuck? Open a ticket in the console and include the `request_id` from the error response.